Regulations:

 I. GENERAL PROVISIONS

  1. The internet store "www.strefatenisa.com.pl" is operated by Strefa Tenisa Limited Liability Company Limited Partnership, located in Warsaw, al. Bohaterów Września 12 (hereinafter referred to as "Seller").

  2. The store operates only in Poland.

  3. Placing an order at www.strefatenisa.com.pl is tantamount to accepting these terms and conditions.


II. PLACEMENT AND COMPLETION OF AN ORDER

4. Customer is obliged to fill in the order form in accordance with the facts.

5. Placing an order shall be understood as filling in the order form provided on the store’s website. 

6. Buyer will be informed of every change in the order status via e-mail address provided in the order form.

7. Orders are confirmed by e-mail or by phone. 

8. Seller reserves the right to reject the order form if the data provided by Buyer is incomplete. Submitting an e-mail address as well as a phone number will facilitate addressing any uncertainties with regard to the order.

9. All prices at www.strefatenisa.com.pl are provided in Polish zlotys (PLN) and include VAT. They do not include delivery cost.

10. Orders shall be completed within 1-3 days following the order placement. In case of personal collection, the products ordered can be collected within 7 days following notifying the client that the order is ready.

11. Orders can be placed in the Internet store 24 hours a day. The orders placed on a working day after 2 pm., on Saturdays and Sundays as well as on holidays shall be processed on the next working day.

12. Every transaction is to be confirmed by a receipt. Invoices shall be issued upon request.

13. The orders can only be cancelled by e-mail or phone. 

III. FORMS OF PAYMENT AND DELIVERY COSTS

14. Forms of payments and delivery costs are as follows:

a) Cash on delivery – cash payment to the courier.

The delivery cost is PLN 16.

b) Money transfer to Seller’s account before delivery. The products purchased shall be dispatched immediately after the payment has been credited to Seller’s account.

The delivery cost is PLN 9.99 – Paczkomaty 24/7

The delivery cost is PLN 14 – Courier InPost

In the event that the order is prepaid by a bank transfer and the total order value exceeds PLN 500, Client shall not bear the delivery cost.
 

Bank account number
21 1940 1076 3144 0664 0000 0000

c) Payment via Payu.pl before delivery.

It is the fastest and the most reliable way of purchasing goods. The payment is processed immediately and if it proceeds without obstacles, the store service communicates confirming the purchase. From this moment on, the price of goods is guaranteed and they are being prepared for the dispatch.

The delivery cost is PLN 9.99 – Paczkomaty 24/7

The delivery cost is PLN 14 – Courier InPost

In the event that the order is prepaid via Payu.pl and the total order value exceeds PLN 500, Client shall not bear the delivery cost.

Bank account number
   21 1940 1076 3144 0664 0000 0000

d) Cash payment or payment by credit card in case of personal collection in the store.
The store address:

"Strefa Tenisa"

al. Bohaterów Września 12

02-389 Warszawa.

NIP 701-04-69-498 

e) For foreign dispatches, all payments made by a credit card and e-transfer shall be settled via Dotpay system.

It is the fastest and the most reliable way of purchasing goods. The payment is processed immediately and if it proceeds without obstacles, the store service communicates confirming the purchase. From this moment on, the price of goods is guaranteed and they are being prepared for the dispatch.

Delivery is conducted by the courier company DPD and the delivery cost is communicated at it’s website.

Costs of foreign dispatches


IV. WARRANTY AND COMPLAINTS

15. Complaints relating to mechanical damage to the package suffered during transportation will be considered exclusively after drawing up a damage certificate signed by the recipient and deliverer.

16. Buyer is obliged to check the state of the delivered package at receipt. In the event of damage to the package Buyer is obliged to report this fact to the deliverer and immediately contact Seller.

17. Under the Act of March 2, 2000 (Journal of Laws of 2000, No. 22, item 271, as amended), Buyer has the right to open the package, check the goods and then, without giving a reason, return it. Buyer may withdraw from the contract within 14 days by returning the goods to the following address:

"Strefa Tenisa"

Al. Bohaterów Września 12

02-389 Warszawa

Taxpayer ID Number NIP 701-04-69-498

18. Returned goods should not bear any signs of use.

19. In case of returning the goods Customer bears the costs of shipping the said goods to Seller.

20. In case of any complaints, one should contact Seller by e-mail or phone. When submitting a complaint one should provide Customer's full name, order number, proof of purchase number (invoice or receipt), and describe the object of the complaint.

21. In case of a complaint, one should fill in a complaint form indicating in particular: name, surname, Customer’s contact information and a thorough description of the defect of the product and send it (along with the defective goods) to the store address. Additionally, one should send the proof of purchase (invoice, receipt).

Complaint form:


 




22. In cases of justified complaints or returns meeting the abovementioned conditions, we guarantee the reimbursement by money transfer to the account specified by Customer or by postal order to the address specified in the order, or, upon Customer's request, replacement of the product.

23. If the submitted complaint is acknowledged, the cost of shipping shall be borne by Seller.

V. RETURNS AND EXCHANGES

24. The goods can be returned based on the proof of purchase (receipt or invoice) in an undamaged, not bearing signs of use condition. Buyer may withdraw from the contract within 30 days by returning the goods with a statement to the following address: 

"Strefa Tenisa"

Al. Bohaterów Września 12

02-389 Warszawa.

NIP 701-04-69-498

 Along with the product or products sent back Customer is obliged to return all products that he/she received free of charge.

The goods can be exchanged based on the proof of purchase (receipt or invoice) in an undamaged, not bearing signs of use condition. Buyer may withdraw from the contract within 14 days by returning the goods with a statement to the following address: 

"Strefa Tenisa"

Al. Bohaterów Września 12

02-389 Warszawa

NIP 701-04-69-498

26. In the case of returning the whole order, the refund includes the value of goods sent back along with shipping costs. In the case of a partial return, the refund shall not include shipping costs. If the returned goods have been paid for by credit card, a handling charge in the amount of 2.5% of the value of returned goods shall be deducted from the refund.

27. In case of returning the goods system subtracts the value of the ordered products (provided they were added) from the order history which has an impact on the achieved discount thresholds.

28. In case of the Product being a service, performance of which – at the express request of the consumer – began prior to the deadline for the withdrawal from the agreement, the consumer who exercises the right to withdraw from the contract after submitting such request, is obliged to pay for the services rendered up to the moment of the withdrawal.

29. If Customer took advantage of the possibility of receiving goods without bearing the costs of shipping (order over PLN 500, advance payment to the account) and the total value of the returned products is less than PLN 500, Customer is additionally charged with the shipping costs, which should be charged if the order value does not exceed PLN 500.

30. The purchase amount shall be refunded no later than within 14 days from the date of receipt of the returned goods by Buyer. The refund includes both product value and shipping costs (only in case of returning the whole order). The reimbursement is made to the banking account specified by Customer. 

VI. LOYALTY PROGRAM

31. Loyalty program is directed at all registered customers of the online store "Strefa Tenisa".

32. Using loyalty program one can obtain discounts the amount of which is related to the value of the orders placed and completed in the online store "Strefa Tenisa".

33. The use of the discount is possible after logging in to your account.

34. If Customer is entitled to a discount, the prices shown after logging in include the discount Customer is entitled to.

35. The discount specified in 33 is granted to Customer in his/her subsequent orders.

36. The discounts Customer will be entitled to in his/her subsequent orders are as follows:

- 3% – discount entitlement for purchases in the amount over PLN 500

- 5% – discount entitlement for purchases in the amount over PLN 2000

- 8% – discount entitlement for purchases in the amount over PLN 5000

- 10% – discount entitlement for purchases in the amount over PLN 10.000

37. Discounts will not apply to discounted products, gift vouchers and products from the category "Sale" and "Balls".

38. Shipping costs as well as value of the discounted products and products purchased from the category "Sale" shall not be added to the value of completed purchases as a basis for calculating discounts. 

VII. FINAL PROVISIONS

39. Seller undertakes to protect the personal data in accordance with the Act of August 29, 1997 on the protection of personal data. Under that law, Buyer agrees for his/her personal data to be stored and processed for marketing and record purposes, only for Seller. Buyer has the right to inspect the data, to correct them and demand to discontinue their use.

40. The strefatenisa.com.pl store is a participant in the program "Trusted Opinions" („Zaufane Opinie”) within the framework of service provided by Ceneo Sp. z oo with its registered office in Poznań (60-166), ul. Grunwaldzka 182, entered in the register of entrepreneurs kept by Regional Court in Poznań – Nowe Miasto and Wilda in Poznań, VIII Commercial Division of the National Court Register KRS, under KRS number: 0000493884, Taxpayer ID Number NIP: 7792420393, statistical number REGON: 302655470. The said service involves sending questionnaires to Users' e-mail addresses in order to obtain Users’ opinions on the transactions carried out by Users in the Store, as well as placing at Ceneo.pl the opinions expressed by Users as a result of receiving of the questionnaires.
The user purchasing in the store can voluntarily give consent for communicating his/her personal details, including e-mail address, to Ceneo and for processing by Ceneo their personal data – only for the purpose of filling in the questionnaire.

41. Seller is a participant in the program "Reliable Opinion" („Wiarygodna Opinia”) within the framework of the service provided by Opineo Sp. z oo with its registered office in Wrocław (53-333), ul. Powstańców Śląskich 2-4, VI floor, entered in the register of entrepreneurs kept by the District Court for Wrocław - Fabryczna in Wroclaw, VI Commercial Division of the National Court Register KRS, under KRS number 0000357466, Taxpayer ID Number NIP 897-176-26-04. The said service involves sending questionnaires to Users' e-mail addresses in order to obtain Users’ opinions on the transactions carried out by Users in the Store, as well as placing at Opineo.pl the opinions expressed by Users as a result of receiving of the questionnaires.

The user purchasing in the store can voluntarily give consent for communicating his/her personal details, including e-mail address, to Opineo Sp. z o.o. and for processing by Opineo Sp. z o.o. his/her personal data – only for the purpose of filling in the questionnaire.

42. Seller reserves the right to change the prices of the goods offered. The price change does not apply to orders already accepted. Seller reserves the right to withdraw individual products from the offer.

43. In matters not regulated hereby, the provisions of the Civil Code, Act of March 3, 2000 on the protection of some consumer rights and liability for damage caused by dangerous product shall apply.

44. Seller reserves the right to cancel an order placed without giving any reasons.

45. Seller reserves the right to change these regulations.

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